*** NOTE THERE IS NO GUARANTEE TO REPAIRS DONE TO HINGES OR PLASTIC WELDING ON LAPTOPS, AS THESE ARE GENERAL WEAR AND TEAR ITEMS , AND CAN GET DAMAGED AGAIN WITH CONSTANT OPENING AND CLOSING OF THE LAPTOP LID. ALL THESE TYPE OF REPAIRS ARE DONE AT YOUR OWN RISK. WE THEREFORE CANNOT NOT BE HELD LIABLE FOR ANY DAMAGES TO THESE TYPE OF REPAIRS ***
COMPUTER REPAIR/SERVICE AGREEMENT
1.1 KIB COMPUTER REPAIRS will only perform and provide computer services, repairs ,and upgrades as requested by the customer.
KIB COMPUTER REPAIRS will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer can not be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)
1.3 The length of time required to service/repair your computer cannot be predicted. (See para 2.3 below)
1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. If in either case you have not, KIB COMPUTER REPAIRS will not be responsible for any data loss or damage whatsoever. (See para 4.4 below)
1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted / uninstalled upon completion of the service if required and as required.
2. BILLING TERMS
2.1 Computer labour services/repairs and parts supplied are billed either verbally or as stated on a quote provided.
2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
2.3 In the case that there is an unforeseen deviation or hardware supply beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by KIB COMPUTER REPAIRS.
3. PAYMENT TERMS
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Computer parts, hardware, and software that are ordered or special ordered must be paid in advance.
3.3 KIB COMPUTER REPAIRS accepts cash, and credit cards and direct transfer.
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer,not damage it.
4.3 In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures. You the customer agree to NOT TO hold KIB COMPUTER REPAIRS and any person(s) associated with KIB COMPUTER REPAIRS or involved in the work being done for you ACCOUNTABLE for any damages resulting from such problems and loss.
4.4 It is your responsibility to backup your data. KIB COMPUTER REPAIRS will not be responsible for any or all data loss whatsoever.
5.1 Customer satisfaction is our utmost importance.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
I hereby agree to the above terms and authorize KIB COMPUTER REPAIRS to perform services/repairs as stated in the service order, or quote. I also agree to the terms and conditions within this Agreement.